At XeOne, we like to let our work speak for itself. We thrive on Upgrading the trading experience of our clients through an advanced trading platform with unparalleled state of the art offering multi asset technology.
XeOne is committed to providing the highest level of service to its customers. In some instances, and due to regulatory or legal requirements, XeOne is unable to provide services or accept customers from certain countries. Customers should familiarise themselves with the FX and CFD rules applicable in their country before deciding to use XeOne services.
XeOne Prime is part of the XeOne Group and is authorised by the Financial Services Commission (FSC) in Mauritius with registration number and investment dealer licence number GB23201851
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At XeOne, we prioritize the protection of your personal information and only collect data that is necessary for the provision of high-quality products or services, as well as for the purpose of complying with legal and regulatory requirements and preventing fraud. Our Privacy Policy outlines how we handle our customer's personal information.
To register the account, kindly click Sign in at the top right-hand corner of the website. The registration form will first prompt you to enter all necessary account information. Once you finish your registration, an e-mail verification will be sent to your email. That email confirms your successful registration and will prompt you to activate your XeOne account by clicking the link provided.
Yes. You can register up to five (5) accounts with the same profile that you created with your email address.
It is not permitted to use the same email address for multiple profiles. Please be aware that XeOne allows only one profile per client.
To ensure the accuracy and reliability of our verification process, XeOne utilizes an integrated Artificial Intelligence system known as Sumsub to verify and validate the Proof of Identity and Proof of Address of our clients. To complete verification after registration, the client must do as below;
Profile > Verification > Phone Verification > ID Verification > Selfie
• You are required to provide an identity document (ID card, Driver's license, Passport) for visual scanning.
• Kindly ensure that it is not expired or physically damaged.
• The ID document must contain:
Full Name:
Date of Birth
Valid Expiry Date
Front and Backside
• All images should be high resolution and the above details must be clearly readable.
Our standard check normally takes about 5 - 10 minutes, in case of difficulties it may take up to 24 hours. During this period if you still don’t receive a reply, you may contact our support team through Live Chat or send follow up requests via Help Desk ticket from XeOne portal > Profile > Help Desk > Add New Ticket
During the check you have 5 attempts to upload correct documents or provide relevant data. Otherwise, you will not be able to pass verification. If you have uploaded incorrect documents 5 times, or you have some question about the check, feel free to contact us through Live Chat or send us a ticket from your XeOne portal > Profile > Help Desk > Add New Ticket.
Yes, you may.
It takes less than 2 minutes for you to open a trading account and start trading with XeOne
Our current available base currencies are as follows:
Standard Account – USD.Raw Account– USD.
Pro Account – USD
It depends on the type of trading account you created. For more information regarding fees and commissions please click this link:
http://www.XeOne.com/en/account-typesNo, base currency cannot be changed after a trading account is created
The foreign exchange market, which is known as “forex” or “FX” is the largest financial market in the world. Quite simply, it is the global financial market that allows one to trade currencies.
A “lot” is a unit measuring a transaction amount. When you place orders on your trading platform, orders are placed in sizes quoted in lots.
Standard size for a lot is 100,000 units of currency and now there are also mini, micro and nano lot sizes that are 10,000, 1,000, and 100 units.
They’re called “major currencies” because they’re the most heavily traded currencies and represent some of the world’s largest economies.Example: USD, EUR, GBP, CHF some other currencies are AUD, NZD, and CAD.
Currency pairs that don’t contain the U.S. dollar (USD) are known as cross-currency pairs or simply as the “crosses”. Major crosses are also known as “minors”. The most actively traded crosses are derived from the three major non-USD currencies: EUR, JPY, and GBP
Exotic currency pairs consist of one major currency and one currency from an emerging market. A few examples are USD/SGD and USD/ZAR
A pip is the smallest whole unit measurement of the difference between the bid and ask spread in a foreign exchange quote. A pip equals 1/100 of 1%, or .0001. Thus, the forex quote extends out to four decimal places. Smaller price increments are measured by fractional pips, or "pipettes." and usually reflects on a 5 decimal place
XeOne offers Advanced trading platform MetaTrader 5. Available for Desktop, Android and Apple ecosystem
Trading accounts with zero balance for a period of more than 180 days will be archived.
Platform freezing is common if there is an increased influx in the amount of data reaching your terminal. Make sure you are on a dedicated high-speed network connection.
Spread is the difference between Bid and Ask price when exchanging or trading instruments. Spreads can be narrower or wider, depending on the currency involved, the time of day a trade is initiated, and economic conditions.
Fixed spreads are set by the broker and don't change regardless of market conditions or volatility. The spread you are offered is the spread you pay.
Spread is the difference between Ask and Bid prices that may vary depending on the market situation. Floating spread reflects the prices of the trading instruments and how quickly they are changing. Floating spread may have a range that is lower than typical when the market is quiet and liquidity is high.
Swap refers to the interest that you either earn or pay for a trade that you keep open overnight. There are two types of swaps:
Swap long (used for keeping long/buy positions overnight) Swap short (used for keeping short/sell positions overnight).
A swap, also known as “rollover fee”, is charged when you keep a position open overnight. A swap is the interest rate differential between the two currencies of the pair you are trading. It is calculated according to whether your position is long or short. You may earn or pay on positions held overnight on the Forex market.
If you hold an open position over Wednesday night, the amount added or subtracted to your account because of the swap rate charged is three times the usual amount. Triple swap rates are charged in the roll-over period on Wednesday night to account for the settlement of trades over the weekend where no swap rates are charged due to the market being closed. Please note this comes into effect regardless of whether your trade was open during the weekend.
Yes, we do. Islamic accounts are generally offered to our Clients of Muslim countries.
One of the main attractions of trading CFDs. The higher the leverage, the larger position a trader can build up and control using the initial margin requirement. However, the increased opportunity brings increased risk. To calculate normal margin-based leverage, divide the total transaction value by the amount of margin:
For example: trade $100,000 as one standard lot of EUR/USD with a required deposit of $1,000 as a 1% margin and your margin-based leverage is 100:1 (100,000/1,000). For a margin requirement of just 0.25%, the margin-based leverage will be 400:1, using the same formula.
Dynamic Leverage is a mechanism that changes the amount of margin required/used margin for new trades dynamically for clients to manage their exposure better in real-time, without affecting margin on any previous trades
XeOne offers leverage up to 1:2000.
Margin refers to the funds required to open a trade and maintain it.
The initial margin requirements for a trade are dependent on:
-Trading account leverage -Size of the trade
-The instrument
-The instrument
-Account base currency
Free margin is the money in a trading account that is available for trading.
To calculate Free Margin, you must subtract the margin if your open positions from your Equity (i.e., your Balance plus or minus any profit/loss from open positions). Example :If someone with a Balance of $10,000 were to buy 2 lots of EURUSD at the exchange rate of 1.20000, he would need $240,000 ($200,000 X 1.20000).
His required margin for this position would be 240,000/50 = $4800.
Now let’s say that the price of EURUSD drops to 1.19050 after he entered the trade. This would mean that he incurred a loss of 0.00950 pips (1.20000 - 1.19050), which is equivalent to $2280 ($240,000 X 0.00950).
So, using the Free Margin formula, the trader’s free margin in this case would be Equity ($10,000 - $2280) minus Margin ($4800) = $2920.
A margin call is the term used to describe the alert sent to a trader to notify them that the capital in their account has fallen below the minimum amount needed to keep a position open.
A margin call can mean that the trader must put up additional funds to balance the account, or close positions to reduce the maintenance margin required. Margin call can also be used to describe the status of your account – i.e., you are ‘on margin call’ because the funds in your account are below the margin requirement. When you trade with leveraged products such as CFDs, there are two types of margins: A deposit margin, needed to open the position -A maintenance margin, needed to keep the position open. **It is the failure to uphold the latter that will trigger a margin call.
If a trade starts to lose money, the funds in your account may no longer be enough to keep the position open and your provider will ask you to top up your account to bring your balance up to the minimum margin – this notification is a margin call. If you top up your funds, the position will remain open. If not, your provider may close the position and any losses incurred will be realized. The term margin call came from the practice of brokers calling their clients to notify them of the account deficit. But these days, most margin calls are delivered by email.
A stop out level in forex is a predefined point of 'margin level' whereby a traders' open positions will be closed, to avoid a negative account balance.
The margin level % signifies how much equity you have compared to your margin. The use of leverage plays a big role in this, as the more leverage you use, the less margin you are using to secure position(s), leaving more free equity. This is another reason why excessive use of leverage is risky. You can potentially lose more of your equity before reaching Stop Out, effectively wiping out most of your account.
Our Margin call occurs when equity falls below 100% of the margin required for open trades on the account and stop out occurs when equity falls below 20% of the margin required for open trades on the account.
Instant execution: A client places an order and specifies both the volume and price. The order is processed instantly. If the order cannot be executed with the initially requested price (i.e., the price changes during the execution process), the trader receives a re-quote order that they can either accept or decline.
Market execution: A client places an order and only specifies the volume. The bid/ask price of the asset is generated during the execution process. If the price changes during the execution process, the broker does not reject the client’s request but fills the order with the current pricing. The final price is the required volume multiplied by the latest pricing available via Market Depth.
Your Stop Loss or Take Profit may have been triggered. If you no longer have enough equity in your account to support the trade's margin requirements, the automated stop-out system will start to close out your trades. If you are using an Expert Advisor, it may have sent an order to close your trade
- No internet connection
- The market may be closed
Logged out of your account If you are still experiencing the same issue, please reach out to us via Live Chat or send us a ticket from your XeOne portal > Profile > Help Desk tab.
Yes. All orders can have a Stop Loss or Take Profit set when placing the trade to reduce risk or lock in a profit at a certain price point. You can also set or modify these after placing the trade. Once triggered, market orders are sent to close your trade at the next available price.
Yes, you are allowed to use Experts Advisors to execute your trades.
Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.
XeOne takes all the necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.
Your account may go to negative balance if there are slippages during high volatility market conditions (e.g., news release).
However, do note that retail clients are provided with negative balance protection; your trading account balance will be reset to zero the next time you fund your trading account.
Yes, your account will be automatically reset for negative balance when you make a new deposit.
Our minimum deposits to open a new account is as follows:
Standard Account – USD 15 or equivalent.
Raw Spread Account – USD 500 or equivalent.
Pro Account – USD 2000 or equivalent.
We accept Local Bank transfer, Bank Wire transfers, cryptocurrency ,Bank cards and some more methods available as per your country of residence.
Please note that you must withdraw via the same method used to fund your account
We aim for deposits to be processed and reflected to your trading accounts instant. However, this depends on the payment method chosen.
You may deposit in your local currency which will be converted into your currency of choice once funds are transferred to your trading account.
XeOne covers the fees for client(s)' deposit/withdrawal transactions only for Local Online Banking and Local Depositor/Escrow. However, for International Bank Wire and Crypto Wallet does not cover all transfer fees imposed by the banks.
Your account balance will be resetted automatically when you make a new deposit. Make sure there is no open position upon depositing to your account.
You may withdraw via online banking, local depositor,international wire transfer and cryptocurrency. However, please note that you must withdraw via the same method used to fund your account following our withdrawal priority procedure.
Withdrawal requests will be processed and reflected to your account within 24 hours
Please check your email registered with XeOne as we may have tried reaching you to provide information regarding withdrawal failure.
You may not withdraw with a different method than your deposit method, as per AML regulations withdrawal needs to be made to the same source of account which is used for deposit.
The minimum amount of transfer funds for the first time may vary depending on the type of account you have. Here are the minimum amounts for each account type:
Standard: $15 Raw Spread: $100 Pro: $100 The minimum amount for recurring transfers is $5.
No, you may not transfer funds to another client’s account as it goes against the AML regulation imposed on financial service institutions.
No, funds can only be transferred from accounts which belong to you as required by AML regulations.
To become an IB, you simply need to register an account with us. Once these steps have been completed, you may begin introducing clients and earning commissions for your referrals.
You are required to provide an identity document (ID card, Driver's license, Passport) for visual scanning.
- Kindly ensure that it is not expired or physically damaged.
- The ID document must contain:
Full Name
Date of Birth
Valid Expiry Date
Front and Backside
- All images should be high resolution and the above details must be clearly readable.
It is not possible to deposit funds directly into an IB (introducing broker) account. These accounts are intended only for storing commissions or rebates earned through the referral of clients
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